Leadership Team
Julio Valdenegro III
Dealer Principal
"Joey V. and Julio have given me a great deal on 8 bikes over the years. The service department is EXCELLENT! I love the social events they put on constantly. I always feel special and like I'm getting the best from this company! I have gone back to the loyal crew over and over and been very happy". Lauren E from Yelp Reviews
Joe Deck
Owner
"We just bought our 3rd bike from Northwest. And we have always have had an excellent experience. The staff is friendly and makes us feel welcomed and are so helpful. Thank you Jay, Joe, George & Julio for your excellent customer service and making the buying process pain free". - Tami Butcher via Facebook Reviews
Karen Richards
Office Manager
Marketing Team
Emily Slawski
Marketing Manager
"Thank you to Northwest Harley Davidson-Lacey, WA and especially Julio, Frank & Emily for your willingness to honor the sacrifice of not only our fallen military members but their families left behind. It's a grateful nation that will always have its people stand up and serve on its behalf. Not for self but for others, so they may be free of tyranny and oppression. So again on behalf of all Gold Star Families, we thank you for always remembering their honor, commitment & sacrifice for not just Americans but all Nations". - Gold Star Memorial Foundation via Facebook
Sales Team
Toby Roberts
General Sales Manager
"We decided to go back to NW Harley due to their competitive pricing. We worked with Toby and Phil and they were really great to work with. They understood our position and took the time to present different offers that would be advantageous to our financial situation seeming that we had a brand new vehicle to trade-in. They really helped us get to a good payment and gave us a trade-in price that no one could have come close to. We really appreciate the extra effort they took to help us and get us a trade-in value no one other than NW Harley-Davidson could have gotten us. Thank you"! - Amanda Brittcomer via Facebook Reviews
Joey Villarreal
Sales Manager
"Have been buying bikes from them for years and have always made us feel like family. Joey has always been awesome and goes the extra mile to make sure we have the bike that we really want. He knows his bikes and loves to get to know his customers to find the perfect fit. If your buying your first bike or not the team at northwest Harley will be there to help you make it happen". - Kelly Duval via Facebook Reviews
Kelly Shandrow
Sales Associate
"Kelly is an amazing person to work with and will go above and beyond to help you find the perfect bike and perfect price to fit your lifestyle". - Velma Perez Dunkin via Facebook Reviews
Andy Janssen
Sales Associate
"Had a great experience at HD this weekend. Andy Janssen the sales associate was friendly, educational, and patient. No high-pressure sales, just friendly and easy to work with. Although we didn't purchase, we will definitely remember our positive experience and We will be BACK! Thanks, Andy! Good reps are extremely hard to find.. we will look you up when it's time". - Mandee Compton via Google Reviews
Finance & Insurance Team
George Wetzel
F&I Manager
"We just bought our 3rd bike from Northwest. And we have always have had an excellent experience. The staff is friendly and makes us feel welcomed and are so helpful. Thank you, Jay, Joe, George & Julio for your excellent customer service and making the buying process pain free". - Tami Butcher via Facebook Reviews
Abby Lueckeman
F&I Associate / Service Assistant
"Abby and Julio went above and beyond to get my bike fixed and the problem resolved. I was concerned with the customer care coming from a Harley dealership, but all my expectations were met and exceeded. I would definitely recommend these guys if you're in the market for a new or used bike". - Michael from Yelp Reviews
Service Team
Jenniie Kepler
Service Advisor
"I wont to take the time to thank Jennie for selling me my 2015 street glide it is one nice ride and I really enjoy it a lot she knows her Harleys really good she is a very nice salesperson and well like they thing I like is she took me out on a test ride I fell in love with the Harley as soon as we got on the road I heard the radio and I was like this is the Harley for me like she knows that it was the one for me and it fits me just fine thanks Jennie for my new love of my life my Harley 2015 street glide". - James Eckley via Yelp Reviews
Sprocket
Service Advisor
"My wife and I had our bikes serviced after they had not been on the road in too long. They had to send a trailer to get them because neither one would start. Sprocket and the crew did our full safety checks and fixed the few things that needed attention. The service and people were fantastic! Thank you Northwest Harley-Davidson"! - Noel Wall via Google Reviews
Joe Schelat
H-D Master Technician
Ryan Taylor
H-D Master Technician
Electric Vehicle Trained Technician
"The mechanic Ryan was awesome, he took the time to fit me to my bike personally and Jennie in the service department was so helpful and understood all my concerns as she rides too"! -Johaunna McReynolds via reviews
James Tack
Service Technician
"I was totally happy with the total experience except they didn't tell me what I wanted to hear. My medical condition made it hard for me to get my bike there and had to leave it longer than I normally would. The staff was very nice and helpful. Didn't even mention the time I had taken picking up my bike. James and Tim get a 10 from me". -Jeff Shipman via reviews
Austin Sawyer
Service Technician
Adam Harding
P&A / Service Associate
"Adam & Jenniie were exceptional at what they do and wanted their bosses to know that!! With love, respect, and thanks, Ps, now have over 47,000 on my 2018 still going at 77 hopefully another year"!? -Charles Morris via Facebook
Ryan Carey
Service Technician
"Ryan in service can tune a bike. Great job"! - Supyin via Google Reviews
Aaron Hansen
Service Technician
Rick Lang
Driver / Service Assistant
"The prompt communication from the front receptionist, to the departments involved: Parts Department/Service Department. Everyone I spoke with about what I wanted done, the time line, when to expect my Softail would be ready for pick up was just Top Notch! Thank you Tim, Randy, Rick & Jimmy! Outstanding"! - Dennis Haller via reviews
Kenny Yamaguchi
Detail Technician
"The crew in service are great. They work hard to insure quality service at every point. Especially, during the virus protocols. Tim and Adam really stepped up to make the process easy! I was able to drop my bike early as to avoid the weather. Lisha was smiling when she handled my loyalty rewards and payment. Kenny wiped the bike down and my precious had tunes"! -Gerald Cassel via reviews
Parts Team
Randi Terhune
Parts & Accessories Associate
"I ordered the wrong accessory and Randy went above and beyond to make everything right. The computers were down and she hung on the phone. Wow"! - Theresa Kimball via Facebook Reviews
Kevin Parker
Shipping & Receiving Inventory Specialist
Adam Harding
P&A / Service Associate
"Adam & Jenniie were exceptional at what they do and wanted their bosses to know that!! With love, respect, and thanks, Ps, now have over 47,000 on my 2018 still going at 77 hopefully another year"!? -Charles Morris via Facebook
FRANKIE RAMIREZ
Chrome Consultant
"Awesome place! Matt in sales and Frankie in parts have both made a huge impact on my 2 wheeled journey. honest, knowledgeable, and genuine care for the customer". -Brandyn Juliani via Facebook Reviews
General Merchandise Team
Téahni Martinez
General Merchandise Manager
"I called on a Tuesday looking for a jacket that was in stock. Tina in the merchandise section took my call, found the jacket, and work with me on shipping options. She then sent me a picture of the item to make sure I was getting the right one and a tracking number. I got the jacket a day early. I am so pleased with her customer service I wish she was closer. Yah Tina! Also, love the Jacket"! - Wyn-C E from Yelp Reviews
Lisha Jones
Greeter Extraordinaire
"It starts from when you walk in the door and awesome people like Lisha greet you with a smiling face". - Yelp Review
Elsia Koontz
General Merchandise Associate
"Elsia (my spelling is probably off) in the apparel shop is exceptionally nice, knowledgeable, and helpful in ride wear. And, the ladies at the front desk are really friendly and definitely know their stuff". - David Hood via Facebook Reviews
Bela Valdenegro
General Merchandise Associate
Christina Davidson
General Merchandise Associate
Receptionist
Two-Wheel Cafe Team
Tiffani Fisher
Deli Diva
Maintenance Team
Tho Lee
Facilities Specialist
Tanner Deck
Shop Assistant / On-Call Coffee Wizard